Privacy Policy

At Lama Travel & Tours, our valued customer’s privacy is key for us and we ensure not to collect any information other than the information relevant to make a booking with us. We value our customer’s right to privacy in connection with their interaction with this website. Our scope of commitment as part of the use of your information is outlined herein.

1) Collection of Personal Information

We collect your information mainly when you contact us to inquire about our products and services or make a booking with us. This usually includes your name, contact details, email id, physical address, credit card or payment details, travel requisites, and referral source. Upon the submission of information, you give consent to Lama Travel & Tours to use your information to process orders accurately and promptly.

2) Use of Information

Any personal information of a client obtained through this website will be utilized by Lama Travel & Tours to process his or her booking, verify credit card details, and provide relevant information associated with the client’s travel or any other subsidiary services he or she would like to avail of. This information will also be used for auditing, research and activities focused to improve the performance of our website.

3) Privacy of Your Information

All information provided by our customers during online bookings, such as their name, address, email id, and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.

4) Legal Disclosure of Information

We may disclose your information if we feel that such disclosure is pertinent to protect our company’s rights and/or abide by a court order or a legal proceeding.

5) Non-Personal Information

Lama Travel & Tours consistently collect data from the website, with the help of patterns via weblogs and third-party service providers. But this data is mostly deployed to evaluate the efficiency of our website’s content and features.

6) Opt-Out

We provide options for visitors to our website to ‘opt-out’ of having their personal information used for certain purposes. For instance, if you don’t want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from Lama Travel & Tours or our affiliate websites.

7) Contests and Surveys

Lama Travel & Tours conducts contests, drawings and surveys now and then. Some contents are organized in collaboration with a third-party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and the extent of using your personal information. Since participating in these contests is voluntary, it’s solely at your discretion whether or not to partake in them and reveal your personal information.

8) Secured Transaction

To maintain the accuracy of data and avoid unauthorized access to our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard systems such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.

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